Refund Policy

Exchange & Refund Policy


Being your skincare partner, NUREVA is always here to provide skincare that you can trust and services that leave you satisfied. Although all of our products always please the customers with fast and effective results, there can be times when you want to refund or exchange the item. In case of any reason, reach out to us, and we’ll definitely do something better to ensure your satisfaction. 


Some of the conditions to follow for initiating refund and exchange requests are 

  • Requests must be submitted within 7 days of receiving your order. 

  • Do not open and use the products.

  • Keep the invoice when requesting the return or exchange. 


Refunds


If your return meets the above conditions and the returned product passes the inspection process, then the full refund will be issued to your original or preferred payment method. 

  • We’ll notify you when the refund has been issued. 

  • The delivery fee will not be returned unless the return is due to an error on our part. 

  • It can take 2-3 business days to process the refund.


Exchanges


If you receive a damaged, faulty, or incorrect product, it’ll be on our end, so you don’t need to worry about it. Just reach out to us within 48 hours and provide us the order number with pictures and videos showing the issue. Our team will verify the problem and guide you through the next process. 

  • Disliked products will not be exchanged. 

  • Replacement will be shipped at no extra cost. 


How to Initiate a Return or Exchange Request? 


It’s quite easy! Please send us an email or contact us through WhatsApp with the order number and the request you want to make. In case of damaged, defective, or incorrect items, make sure you attach the pictures or videos to support your request. 


After we receive your email or message, our team will respond within 1-2 business days to guide you through the next steps. Moreover, if you ever have questions about our policies or need any other help, please don’t hesitate to reach out at any time. 


Thank you for choosing NUREVA!