Neruva Terms of Service

Terms and Services are mentioned to maintain transparency with our customers. Make sure you read all the principles carefully before you start engaging with the site. Everything outlined below with reference to “we,” “us,” and “our” refers to NERUVA. 

Remember, when you are interacting with our website and shopping for our products, you agree to all the terms and conditions. 

Using Our Website

When you access our website, you agree to all the terms we have described in our policies. You must not use our services for anything illegal, harmful, or misleading. If we believe you’re violating the terms, we may stop providing our services to you without notice.

Online Store Terms

To place an order, you need to provide accurate information and follow all applicable laws. You can’t use our products or website to break any rules, including copyright laws or payment fraud. Misusing the site in any way, like uploading harmful code, can lead to your access being blocked.

Pricing, Availability & Product Changes

Our product prices and descriptions may change without notice. Sometimes, we may update or stop selling a product altogether. If there’s a pricing error or outdated info, we may cancel your order and refund you.

We try our best to keep everything accurate, but mistakes can happen —we’ll always fix them as soon as possible.

Services & Tools We Offer

From time to time, we may add new features, tools, or services to the site. These will also be covered under this policy. Some tools may come from third-party providers, and we don’t control them. If you choose to use those, please read their terms before proceeding. 

Your Content & Feedback

If you send us ideas, reviews, or feedback, you agree that we can use, edit, or publish it without asking for your permission. However, you agree not to post anything offensive, false, harmful, or illegal. We may remove any content that violates these terms.

Third-Party Websites & Links

You may see links on our site that lead to third-party websites. These sites aren’t owned or operated by NERUVA. We don’t control their content, policies, or how they handle your info. So, if you interact with or purchase from those sites, always read their terms first.

Orders & Account Information

When placing an order, you agree to provide accurate and up-to-date account info. We may cancel or limit orders that appear suspicious, such as bulk buying or using fake details. It's your responsibility to update things like your address, email, and payment method to avoid delays or issues with your order. 

Shipping, Delivery & Returns

We aim to ship within 3–5 business days. Delivery times may vary based on your location and shipping method. If you're not happy with a purchase, you can request a return or exchange — just check our Return and Exchange Policy for full details. Please return items in their original condition for a smooth process. 

Personal Information

Your personal information is handled according to our Privacy Policy. This includes your name, address, payment details, and contact info. We only collect what’s necessary to process orders and improve your experience. We never sell your data — and we work hard to keep it secure.

Website Errors

Occasionally, our website might contain errors — like typos, missing info, or incorrect prices. We have the right to fix these errors, cancel orders, or update content without prior notice. If you spot something unusual, feel free to reach out. We appreciate your help in keeping things accurate.

What You Can’t Do

You may not use our site or services to harm others, hack systems, copy our content, or break any laws. Spamming, phishing, or uploading malware is strictly prohibited. We take security seriously and will suspend or ban any users who violate these rules or try to misuse the platform.

Warranties & Limitations

We don’t promise that everything will always be error-free, fast, or uninterrupted on the website. However, if there is any concern regarding the product, if it’s damaged and faulty, you provide refunds and exchange options to keep things in order. 

Indemnification

If you break these terms or misuse our services, you agree to protect and hold NERUVA harmless from any legal claims, costs, or damages that may result. This includes issues caused by your actions, feedback, or misuse of the website, products, or any third-party services linked to Neruva.

Deleting Your Account

You can stop using our site anytime. We also have the right to suspend or permanently block your account if you break the terms, misuse our services, or cause harm to other users or the brand. If your access is terminated, your remaining obligations (like payment) will still apply up to that date. 

Our Entire Agreement with You

These terms, along with our Privacy Policy and any other policies on this site, are the full agreement between you and NERUVA. If a part of these terms isn’t valid legally, the rest of the agreement still holds.

Governing Law

The laws of Pakistan govern these terms. Local courts will handle any disputes or claims under local legal guidelines. By using our services, you agree to this legal setup.

Changes to These Terms

We may update these Terms of Service at any time. When we do, the changes take effect immediately after we post them here. Check this page from time to time to stay informed. Continuing to use the site means you accept the latest version.

Contact Us

If you have any questions about these terms, reach out to us! Our team will guide you regarding all of your concerns and problems.